Best Practices for Collecting Member Feedback with Kathryn Svobodny

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Have you Talked to your Customers Today?How to get startedKathryn Svobodny

. © TechSoup Global | All rights reserved2But I’m Busy!• Data is important, but it will not give you the whole story• U...

. © TechSoup Global | All rights reserved3Methods• In person interviews• Focus groups can be tricky• Surveys• Phone i...

. © TechSoup Global | All rights reserved4Lightening Case Study: Product Advisory Panel• TechSoup Product Advisory Panel...

. © TechSoup Global | All rights reserved5A Few Tips• Be clear about who you want to talk to• Always include a “I don’t...

. © TechSoup Global | All rights reserved6Just Get Started!• Reach out to five customers next week• Ask them specific q...

Thank you!ksvobodny@techsoup.org

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